Serenity Reiki Wellness Policies & Terms

Effective Date: January 2025

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Welcome to Serenity Reiki Wellness. By booking a Reiki session, enrolling in coaching, or purchasing products, you agree to the following policies. These policies ensure transparency and a smooth experience for all clients.

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1. Reiki Treatment Policy

Booking & Payment

• All Reiki sessions (in-person and distant) must be booked in advance through our website.

• Full payment is required at the time of booking.
   

Cancellation & Rescheduling

• Cancellations or reschedules must be requested at least 24 hours before your appointment.

• Late cancellations (within 24 hours) or no-shows will not be refunded.

• If you are late for your session, the session will still end at the scheduled time.
   

Reiki Disclaimer

• Reiki is a complementary wellness practice and not a replacement for medical or psychological treatment.

• I am not a licensed medical professional, and Reiki does not diagnose, treat, or cure medical conditions.

• Clients are responsible for their own health decisions.
   

2. Coaching Policy

Booking & Payment

• All coaching sessions and programs must be booked through our website.

• Full payment (or an agreed payment plan) must be completed before sessions begin.
   

Cancellation & Rescheduling

• Coaching sessions must be rescheduled at least 48 hours in advance.

• Missed sessions will not be refunded but may be rescheduled at my discretion.

• No refunds will be given for completed coaching sessions or packages.
   

Coaching Commitment & Disclaimer

• Coaching is a collaborative process that requires your full participation.

• Results depend on your commitment, and I do not guarantee specific outcomes.

• Coaching is not a substitute for therapy, medical care, or legal advice.
   

3. Product Sales Policy (Digital & Physical Products)

Payment & Delivery

• All product purchases are final sale and non-refundable.

• Digital products (e-books, courses, guides) will be delivered via email immediately after purchase.

• Physical products (if applicable) will be shipped within 5 business days.
   

Refunds & Exchanges

• Due to the nature of digital products, no refunds or exchanges are offered.

• If you experience technical issues accessing your digital product, contact savannah@serenityreikiwellness for assistance.
   

Customer Support

• For any questions regarding Reiki, coaching, or product purchases, please reach out to savannah@serenityreikiwellness.
   

4. Privacy Policy

Information Collection

• Serenity Reiki Wellness collects personal information such as name, email, phone number, and payment details when you book a service or purchase a product.

• This information is used to process transactions, provide services, and communicate with you regarding appointments, products, and promotions.
   

How We Protect Your Data

• Your personal data is stored securely and is not shared with third parties except when necessary to process transactions (such as payment processors).

• We take appropriate security measures to prevent unauthorized access, disclosure, or misuse of your information.
   

Third-Party Services

• We may use third-party services (such as email marketing platforms and payment processors) that collect, store, and process data according to their privacy policies.

• By using our services, you consent to the data collection practices of these third-party providers.
   

Your Rights

• You have the right to request access to your personal data, request corrections, or request deletion of your data at any time.

• To make a request, contact savannah@serenityreikiwellness.com.
   

Cookies & Tracking

• Our website may use cookies and tracking tools to improve user experience and analyze website traffic.

• You can modify your browser settings to disable cookies if desired.
   

Changes to This Policy

• Serenity Reiki Wellness reserves the right to update this privacy policy as needed. Updates will be posted on this page, and continued use of our services constitutes acceptance of any modifications.

5. Legal Disclaimer

By booking services or purchasing products, you acknowledge that:

• You are responsible for your own health and well-being.

• Results vary by individual, and no guaranteed outcomes are promised.

• All content on this website is for informational purposes only and does not constitute medical, financial, or legal advice.

6. Contact Information

For support or inquiries, please contact: savannah@serenityreikiwellness.com
Website: www.serenityreikiwellness.com